CMS announces formation of Patient and Family Partnership Council

Special to Civitas Media

Claiborne Medical Center is pleased to announce a new initiative that invites former patients and family members to provide feedback and suggestions related to various aspects of a hospital experience. The CMC Patient and Family Partnership Council will consist of volunteer members from the community and representatives from the hospital staff. The council will meet on a regular basis and work together on projects to enhance quality, service and safety at the hospital.

“There is no better way to listen to the voices of our customers than to spend time with them and hear their stories,” said Chief Administrative Officer Patti Ketterman. “In turn, they can learn from hospital staff about medical roles and healthcare challenges, and we can all collaborate to help Claiborne Medical Center provide excellent care.”

The Patient and Family Partnership Council may explore projects such as reviewing and revising information provided for patients and visitors, suggesting ways to make waiting rooms and patient care areas more comfortable and sharing ideas with management staff.

Applications from former patients and family members will be accepted through Aug. 10. After an initial application review, selected candidates will be invited for a follow-up interview. Those who are chosen for the councils will attend an orientation session to learn more details, including information about the council’s first meeting. Meetings will be held at the hospital monthly, typically during evening hours.

For more information and to receive an application, call 423-526-2192.

Special to Civitas Media


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